Receptionist jobs in Ghana are some of the popular jobs out there as every organization needs one. Getting one isn’t as difficult as you may think; but what exactly does it take to get a receptionist job right here in Ghana? That is the main topic of this article. We will look at who a receptionist is, what they do and some skills and qualifications needed to land a job in the customer service space through an entry-level receptionist role.
Who is a Receptionist?
A receptionist is an administrative worker who performs a wide variety of tasks depending on the work environment but mostly responding to customers by guiding them and responding to their inquiries. Other tasks receptionists perform are mainly answering phone calls, scheduling appointments, and handling paperwork.
The receptionist is usually responsible for giving the organization a perfect outlook hence some organizations are particular about how their receptionists dress and behave. Every receptionist must be good with communication, have a good attitude, and know how to work with others.
The organization through its receptionist can create great customer service experiences. And through the receptionist, the clients could get a negative impression of the company. This makes the job of the customer service and receptionist very critical.
For instance, a big client could refuse a meeting due to how the receptionist spoke to him/her. But a good receptionist will be able to use clear and good communication to get bookings made without a sweat.
What Do Receptionists Do?
Depending on the industry, receptionists do slightly different things. This list comprises general tasks that a typical receptionist undertakes.
- Keep reception clean, tidy, and supplied with all the necessary supplies
- Greet, communicate with, and welcome guests
- Answer all the customers’ questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to the appropriate destination
- Prepare and manage outgoing mail
- Check, sort, and forward emails
- Monitor office supplies
- Make supply orders when needed
- Monitor and update records and files
- Monitor and log office expenses and costs; Simple bookkeeping
- Inform other employees of visitors’ arrivals or cancellations
- Enter customer data and send correspondence
- Copy, file, and maintain paper or electronic documents
- Booking transport and travel
- Organizing meeting rooms
- Basic clerical work
- Handling cash
Importance of Receptionists
Everyone staff in any organization has the power to make or break the organization. It is often the case that some staff is seen as more important than others. Yes, some may be higher on the organizational chart, decide on an organizational direction and receive huge salaries but when it comes to importance, every single employee has a role to play if the organization is to achieve revolutionary excellence.
Receptionists due to their frontline service are very important in maintaining a very good public image. They are the first contact outsider have with the organization be it through email, call, or a physical call.
Here are a few reasons why receptionists are important.
- First Impressions Matter
As already made clear, a receptionist can give a good impression and this will last a long time. Hence, having one around will go a long way to improve your relationships with your customers and clients.
- Good Centre of Organisational Knowledge and Information
Most employees only know about the part of the organization within which they work. However, due to the nature of the work of a receptionist, they deal with all departments. They are therefore a good central information source for callers and visitors. They can even update other employees on what is going on in other departments.
- A Helping Hand Right When You Need It
Apart from the cutout tasks for receptionists, they are usually the go-to person if someone needs an extra pair of hands. This is because some receptionists also cater for general office errands and tasks.
Skill and Qualifications Needed for a Receptionist Role
Skills needed to become a receptionist
- Excellent Communication
- Great Customer service
- Good Interpersonal skills
- Ability to Recall facts and information
- Ability to learn on the job
- IT knowledge such as word processing and working with spreadsheets.
- Time management
Qualifications needed to become a receptionist
For most receptionist job openings on our Jobs Platform, employers do not require a lot of formal education. Most employers only ask for Senior High School (SHS) / WASSCE qualification or Higher National Diploma (HND). If this you, you stand a pretty high chance of getting a role doing reception work.
Top Jobs You Can Do with Your Reception Experience
- Administrative Assistant.
- Customer Service Representative.
- Sales Associate.
- Office Manager.
- Office Assistant.
Receptionist Salary in Ghana
The average salary a receptionist earns in Ghana is GH₵1,273 per month. Depending on your specific company, roles, and responsibilities, you may earn between GH₵697 and GH₵1,849 per month according to Paylab.
How to get a receptionist Job in Ghana
Receptionist jobs are one of the most flexible jobs you can have. With little education, you can quickly get started. However, to get to high-level roles in the administration, customer service, or sales fields, you will eventually need some qualifications and good education. With a receptionist background, there are lots of possibilities for career advancement.
Lots of Receptionist Jobs in Ghana do not require experience. But we would provide some qualifications you may want to have to gain higher-level roles especially in the management area and becoming a key player in customer service.
Steps to Getting a Receptionist Job in Ghana
The first step is to visit the TonatonJOBS platform to create a profile. It is an easy process and takes only a few minutes to complete. Creating your profile is the easiest way to build your resume which potential employers will use to shortlist you. The platform has lots of receptionist jobs, office assistant jobs, and storekeeper jobs waiting to be filled.
The final step is to prepare for an interview. Due to the nature of the job, you can expect it will require practical problem-solving skills which you may already have. But answering the common interview questions may not be something you know. Go through some practice over answering any question you think might be asked and prepare adequately for the interview.
By all standards, a receptionist role is a good entry-level role that can be a great stepping stone to several fields such as customer service, sales, accounting, and bookkeeping, or even human resources. If the description in this article matches what you desire to do as a job, head on to TonatonJOBS and apply without delay as vacancies are filled as soon as they are published. All the very best!